How do I cancel my membership?
Feeling a bit out of tune with your music journey? Don't worry, we're here to help reignite your passion! Whether you need a motivational boost or want to explore different ways to make the most of your lessons, our team is ready to assist you. Get in touch with us first at support@musora.com so we can guide you on the path to musical fulfillment.
However, if you've made up your mind and wish to cancel your membership, we've got you covered.
Note: Cancelling your membership will need to be done through the Website at this time.
Follow the steps below to cancel your membership:
Step 1: In the upper right-hand corner, click your profile picture
Step 2: From the drop-down menu select "Account"
Step 3: Go to your "Account Details" on the website
Step 4: Scroll down to locate your membership details and select the "Manage Subscription" option:
Step 5: Scroll down to locate your membership details and select the "Cancel Subscription" option
Step 6: Click "Cancel Membership" (Need something temporary? Pausing might be a better option.)
Step 7: Select a reason for cancelling your subscription and then click "Next"
Step 8: On successful completion of these steps, you will see "Re-Activate"
In case you don't see the cancellation option in your settings or suspect it's a billing issue, our Support Team is just a click away. Reach out to us support@musora.com, and we'll be happy to assist you.
App Users
For our mobile app users who made their purchase through the Google Play Store, please follow the cancellation steps outlined by Google HERE.
If you purchased your subscription through the Apple App Store, follow the steps indicated by Apple HERE.
Remember, our goal is to support you in your musical journey. If there's anything we can do to help, please don't hesitate to contact us. Let's find your rhythm together! 🎵🎶