Why won't my order go through?
If your payment didn’t go through, don’t worry—we’ve got your back. Here are a few things to check so we can get you up and running as soon as possible:
Bank Blocks (especially international):
If you're outside of Canada/USA, your bank might be stopping the payment for security reasons. A quick call to let them know you’re trying to make a purchase with us usually clears things up fast.
Card Compatibility:
We accept Visa, MasterCard, Discover, and American Express. Some prepaid cards or gift cards might have restrictions, especially when it comes to international payments—so be sure to check if your card allows online and international purchases.
PayPal Settings:
If you're using PayPal, double-check that it’s connected to a valid payment method and that your account has enough funds or linked backup options. That usually does the trick.
💬 Need Help?
Reach out to our support team, and we’ll help get things back on track!