How Do I Pause My Membership?

📌 Quick Index

• Need a Break? You Can Pause Your Membership
• Here's What to Expect When You Pause
  • Flexible Pause Length
  • Keep Your Login Access
  • Automatic Restart
• Step-by-Step Account Pause Instructions
• Mobile App Members
• Need a Hand or Have Questions?

🌟 Need a Break? You Can Pause Your Membership

We get it, life happens. Whether you're heading off on a well-earned vacation, recovering from an illness, celebrating something special, or simply taking time to recharge, hitting pause on your musical journey is totally okay.

Pausing your membership lets you take a break without losing your progress or access to any lesson packs you've purchased outright.

Here’s what to expect when you pause

• Flexible pause length: Choose a pause duration that works for you, typically anywhere from one to three months.

• Keep your login access: You’ll still be able to sign in to your account and revisit what you own. While your membership is paused, Members area content won’t be available, but it will be waiting for you when you’re ready to return.

• Automatic restart: Your subscription will resume automatically once your selected pause period ends, and billing will pick back up from there.

Heads up: For now, membership pauses can only be done through the Musora website.

Ready to set it up? Just follow the step-by-step instructions below to pause your membership and come back whenever you’re ready. No pressure, no stress.

Step-by-Step Account Pause Instructions

Step 1:  In the upper right-hand corner, click your profile picture

Step 2: From the drop-down menu select "Account"

Step 3: Go to your "Account Details" on the website

Step 4: Scroll down to locate your membership details and select the "Manage Subscription" option:

Step 5: Choose "Cancel Subscription"

Step 6: Set the Pause duration you would like from 1 month to 3 months

Step 7: Take note of your rescheduled billing date

Step 8: Click Pause Subscription and you are all set!

NOTE: We highly recommend setting up the pause a few days before your renewal date to ensure everything processes correctly without any hitches. Have questions? Need further assistance, we are here to help. Reach out to support@musora.com, and we'll be happy to assist you.

Mobile App Members

For our mobile app users who made their purchase through the Apple App Store or the Google Play Store, please reach out directly to Apple or Google for support in this area

Need a hand or have questions?

We’re here for you. Just reach out to our Support Team at support@musora.com and we’ll help you through it, no stress.