What’s Musora’s Refund & Return Policy?
📌Quick Index
- What’s Included in the 90-Day Guarantee?
- What’s Not Covered By the Guarantee?
- Special Notes on Physical Products
We understand that plans change, and we want you to feel great about your Musora experience. That’s why we offer a 90-day money-back guarantee on all first-time subscription purchases made directly through us. This gives you time to dive in, explore lessons, and see if it’s the right fit for your musical journey, risk-free.
If you decide it's not for you, simply cancel within the first 90 days and email us at support@musora.com to request your refund.
Please note: if your membership included any physical bonus items, the value of those items will be deducted from your refund total.
💰 What’s Included in the 90-Day Guarantee?
- Applies to first-time purchases of subscriptions made directly through Musora (Drumeo, Pianote, Guitareo, or Singeo).
- If your membership came with a bonus item (like headphones or gear), the value of any shipped products will be deducted from your refund.
- Unopened physical items can be returned (with a few exceptions listed below).
- For U.S. customers, we can provide a prepaid return label.
- Outside the U.S.? Just contact your Musora Mentor or Support for help with the return process.
- Once we receive your return and confirm that it’s unopened, unused, and in resellable condition, we’ll issue your refund.
🚫 What’s Not Covered By the Guarantee?
The 90-day refund does not apply to:
- Any physical product that has been opened or used
- All headphones and in-ear monitors (e.g., Drumeo Ear Drums, Pianote, Drumeo & Musora Headphones) are final sale only
- Auto-renewals of monthly or annual plans
- Unused portions of subscriptions outside of the initial 90-day window
- Gift cards, gift subscriptions, or promo-code subscriptions
- Purchases made through third-party platforms (Apple App Store, Google Play)
🎹 Special Notes on Physical Products
The Pianote Prima Piano and Alesis Nitro Max eKit can be returned within the 90-day window.
However, return shipping is the responsibility of the purchaser. We recommend using a reputable courier.
- Please contact support@musora.com for return instructions and the correct shipping address.
💬 Need Help?
Still have questions? Our Support Team is a click away and always ready to help. Reach out anytime support@musora.com