Are customs fees covered by Musora?

📌 Quick Index

• 🚨 Please Read This First
• What Are Customs Fees?
• Who Pays for Them?
• Tips for International Orders
• 💬 Need Help?

🚨 Please Read This First

We want to make sure you’re fully informed before placing an international order! If you live outside of Canada or the United States, your country may charge customs duties or import fees when your package arrives. These fees vary depending on where you live and the value of the shipment.

⚠️ Important: Customs fees are charged by your local government — not by Musora or our shipping partners. We do not have control over these charges and are not able to reimburse them.

📦 What Are Customs Fees?

Customs fees (sometimes called duties or import taxes) are charges that may be applied by your country’s customs agency when you receive goods shipped internationally. The amount you pay can depend on:

• Your country’s import regulations
• The declared value of the shipment
• The type of item being delivered

💰 Who Pays for Them?

You, the customer, are responsible for any customs or import fees. These are not included in your order total and are collected separately by your local postal service or customs agency when the package arrives.

❌ Musora does not cover or refund customs fees.

🌍 Tips for International Orders

• Check with your local customs office to estimate any applicable fees before placing an order.
• If you decline a package due to customs charges, your order may be returned to us — but shipping costs are usually non-refundable.
• Consider digital delivery options when available to avoid customs fees entirely.

💬 Need Help?

Still have questions about international shipping or your order? We’re happy to help!

📧 support@musora.com