Why can't I login to my account?

App Users

Sometimes, your Google or Apple subscription might encounter a hiccup while trying to connect to our administrative system. But fear not! We've got a solution for you.

To get things back on track, simply restore your purchases. You can do this right from the login screen of the Musora App or through the Apple or Google Play store. Just select "Restore Purchases" on the login screen, and voila! Your subscription will be magically re-synced with our systems.

If, by any chance, this doesn't resolve your login issue, don't hesitate to reach out to our fantastic Support Team HERE!

Web Users

If you're experiencing trouble accessing your account, we've got a simple solution for you, too! Start by resetting your password from the login page. Just look for the "Forgot Your Password" option below the email and password entry field, and follow the prompts.

If resetting your password doesn't do the trick, or if you suspect that the issue is related to your account or billing, don't fret! Our dedicated Support Team is here to assist you. Simply reach out to them HERE, and they'll work their magic to get you back on track.

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